Phone Systems Atlanta

Unified Communications Lays Foundation for Business Growth

Admin — Tue, 24 Apr 2012 13:36:02 +0000

SOURCE: Zultys

April 24, 2012 09:15 ET

How Finding the Right Solution Can Maximize ROI for Mid-Sized Businesses

SUNNYVALE, CA–(Marketwire – Apr 24, 2012) – As companies grow, so too must their IT infrastructures. Communications systems are an important part of this equation. Unfortunately, it is all too common for mid-sized businesses to run into complications during the process of scaling.

A recent Focus Research survey found that although most enterprise phone systems look similar at the outset — 73 percent of buyers did not notice major differences in the basic features of enterprise phones offered by different vendors [1] — unexpected costs materialized after purchase. Equipment replacement, service costs and software licenses were the three most common unanticipated expenses.

These outlays are heedy enough to significantly affect purchasing decisions. Fifty percent of the enterprise users indicated reliability and performance as the most influential factors in selecting a new enterprise phone system.

In growing companies, the imperative for a reliable and scalable system is compounded. When companies add locations, they may or may not use same communications system at each site. IT loses oversight and employees lose productivity as they grapple with disparate systems. Similar effects happen when employees use personal collaboration tools on their mobile and remote computers, a growing phenomenon known as consumerization [2].

More and more companies are avoiding unintended consequences by establishing all digital communications in one Unified Communications (UC) system and interface. While UC systems aren’t right for every situation, such as low-security, public areas, emergency phones and intercoms, their enterprise benefits are far-reaching and applicable to most businesses. Among the benefits of a UC system:

A UC system will quickly recover any upfront investment, not least by removing monthly lease costs. With SIP trunking, more than 50-percent cost savings can be achieved.
UC solutions will streamline business processes and deployments in a way that not only improves ROI [3], but facilitates better business.
Replacing disparate phone systems with a UC system facilitates lower ongoing maintenance and carriage costs while improving employee productivity.

Zultys, a premier provider of innovative UC solutions that empower businesses to collaborate effectively, integrates all communications functions across offices and devices in a reliable, scalable and easy-to-administrate environment. Companies can handle voice calls, UC mobility, high-definition video calling, presence and IM/chat in a single 2U rack-mountable or shelf-top appliance. Zultys can be placed directly into business processes through a number of interfaces and APIs, such as Salesforce and Microsoft Outlook, driving efficient workflows.

“Zultys is built on open standards and deliberately engineered to reduce total cost of ownership (TCO) from the outset,” said Steve Francis, chief sales and marketing officer at Zultys. “Zultys systems are so easy to maintain that many of our customers do so with their own internal resources, saving a lot of money in the process. Companies can both scale and customize Zultys solutions without loading up their server rooms and complicating their infrastructure. Enterprises are looking for a way to reduce their TCO, no matter how quickly a company expands, and that’s exactly what Zultys is designed for.”

To learn more about how Zultys can help companies scale cost-effectively, please visit http://www.zultys.com/about/articles/zultys-ip-technology-decreasing-total-cost-of-ownership.php.

About Zultys
Zultys is the global provider of a true all-in-one unified communications solution. Innovative, reliable and scalable, Zultys IP phone systems integrate voice, video, data and mobility — in a single appliance — to optimize collaboration for businesses of all sizes. Zultys delivers a powerful, feature-rich communications system that is easy-to-use, deploy and maintain. Zultys is headquartered in Silicon Valley with offices around the world. To learn more, visit www.zultys.com.

Zultys. Innovate. Communicate. Collaborate.

Sources

[1] Focus Media, “Enterprise Phone Systems Buyer’s Guide,” March 2010. (http://media.focus.com/assets/buyers-guide/buyers-guide-enterprise-pbx/bg-enterprise-phone-systems-3.pdf)

[2] GigaOm Pro, “The Future of Workplaces,” March 2011. (http://pro.gigaom.com/2011/03/the-future-of-workplaces/)

[3] InformationWeek, “New Research: Unified Communications 2012,” by Michael Finneran, 28 November 2011 (http://www.informationweek.com/news/telecom/unified_communications/231903193).

Contact Information

Contacts: Ashley Wilkinson
BOCA Communications
415-738-7718 ext. 4 Email Contact

Zultys Optimizes Collaboration for Today’s Distributed Workforce

Admin — Thu, 10 Nov 2011 22:10:45 +0000

FOR IMMEDIATE RELEASE

Companies Flock to Unified Communications Solution to Enable Real-time Collaboration, Stay Productive and Cut Costs

SUNNYVALE, CA – Nov. 8, 2011 - Workplace communication, formerly the domain of cubicles and desktop phones, has undergone a digital facelift in recent years. Today’s capital-challenged business environment prohibits many companies from affording the IT infrastructure, IT staff and office facilities that were yesterday’s standard, a 2011 Webtorials survey found [1]. Real-time communications technologies and the mobile Internet have become standard replacements. Distributed workers have also become a new standard. Businesses can save more than $10 million per year by using 100 remote workers instead of the same number of local workers, according to a survey by the Tanner Group [2]. Sixty-seven percent of businesses have remote employees, according to a recent GigaOm Pro survey [3].

Yet all is not golden in the world of distributed work. Remote workers are using real-time tools like IM/chat, videoconferencing and texting more frequently than ever before, often via their mobile devices. While those tools themselves are excellent for collaboration, the way employees are adopting them is not. Such real-time technologies “are being used outside the realm of traditional, centrally managed and authorized IT systems,” according to GigaOm Pro, which reports that individuals adopt collaboration tools informally for business purposes only after using them for personal reasons first. Such “consumerization” of business tools threatens employee productivity and company security. A typical remote worker in a small- to medium-sized business (SMB) loses hours of productivity each day because they don’t have tools comparable to those at the office, according to the Webtorials report.

The solution is a companywide unified communications system with the flexibility to adapt to a distributed workforce. Global network security company, SonicWALL, which adopted a Zultys unified communications solution for its 300-person engineering and operations department, typifies the benefits that unified communications solutions provide. By standardizing and centralizing its communications across four global locations — in its headquarters in San Jose, Calif., as well as in its offices in Bangalore, Shanghai and Taiwan — SonicWALL was able to reduce its monthly operations costs. Internal and external calls could be routed between locations over the company’s data network. Employees across the organization could see each other’s online status via “Presence”, dial extensions and chat, no matter where they were located or whether or not they were mobile.

“We don’t even have to hire a full-time employee to administer the system, because we can easily train our own people to do it,” said Aria Eslambolchizadeh, senior director of quality assurance and testing at SonicWALL. “We can communicate more quickly and easily with all of our staff, regardless of location. . . . Our productivity has increased significantly. Zultys has made it easy to react and respond in real-time across locations.”

Unified communications gives companies the tools they need to work more efficiently and collaborate more productively. Easy-to-use collaboration features such as Presence, videoconferencing, social chat/IM, IP voice services, audio-conferencing and more allow a company to work as a single team, regardless of the location of its employees. Employees, armed with the high-performance company tools they need, don’t lose hours of productivity per day.

“Companies are rushing to adopt unified communications solutions,” said Neil Lichtman, CEO of Zultys. “It reduces costs, increases productivity and makes the distributed workforce more available. Zultys’ ability to seamlessly integrate workers across locations into a company’s unified communications systems, regardless of OS, means that anybody anywhere can be fully connected to the company’s global network, even without a VPN server. These and other capabilities put Zultys at the leading edge of the unified communications movement.”

To read the SonicWALL case study please click here.

About Zultys
Zultys is the global provider of a true all-in-one unified communications solution. Innovative, reliable and scalable, Zultys IP phone systems integrate voice, video, data and mobility – in a single appliance — to optimize collaboration for businesses of all sizes. Zultys delivers a powerful, feature-rich communications system that is easy-to-use, deploy and maintain. Zultys is headquartered in Silicon Valley with offices around the world. To learn more, visit www.zultys.com.

Zultys. Innovate. Communicate. Collaborate.

Sources

[1] NetworkWorld, “Mobility Trends in SMBs,” Larry Hettick, September 13 2011 http://www.networkworld.com/newsletters/converg/2011/091211convergence2.html

[2] Contact Professional, “Are Your Systems Ready for the Age of the Distributed Workforce?” Kevin Childs, 1 November 2006 http://www.contactprofessional.com/topics/remote-agents/are-your-systems-ready-age-distributed-workforce-827.

[3] GigaOm Pro, “The Future of Workplaces,” March 2011. http://pro.gigaom.com/2011/03/the-future-of-workplaces/

###

Contact
Jennifer Rivera Ridless, BOCA Communications
415-738-7718
zultys@bocacommunications.com

ThinkTel’s SIP Trunking Solution Earns Certification for Zultys IP Phone Systems

Admin — Sun, 18 Sep 2011 16:24:42 +0000

FOR IMMEDIATE RELEASE

Customers using Zultys MX product line to enjoy top-tier voice over SIP with fewer points of failure

SUNNYVALE, CA – Sept. 15, 2011 - Canadian business telecom provider ThinkTel Communications today has announced the certification of its market-leading SIP Trunking solution for Zultys IP Phone Systems. ThinkTel was confirmed for interoperability with Zultys MX platform through a battery of exhaustive tests and has been certified for all aspects of functionality, including call flow, DTMF transmission reliability and recognition, and voice quality.

“We’re excited about our recent certification with Zultys and their innovative SIP-based Unified Communication solution, and we’re looking forward to introducing it to our customers,” ThinkTel CEO Dave Damer commented on the certification. “We’ve demonstrated that Zultys’ pure SIP Phone System works perfectly on ThinkTel’s new nationwide CLEC network and we’ve built our network for SIP, so it’s a great fit that eliminates legacy technology to save businesses time and money.”

Certification of Zultys MX product line with ThinkTel’s next-generation SIP Trunking product over their coast-to-coast dedicated IP voice network allows companies to reduce points of failure. ThinkTel’s highly redundant network combined with Zultys’ industry-leading IP Phone systems provides peace of mind to companies that are looking for a system that is reliable, intuitive and of the highest quality.

Zultys Chief Sales and Marketing Officer Steve Francis added: “Our MX product line has been SIP-capable at both the trunk and station side from its inception, as the company management has always believed in the ultimate adoption of this protocol within the business market place. Partnering with ThinkTel enhances our ability to deliver the benefits of VOIP end to end.”

Zultys is headquartered in Silicon Valley with offices around the world. To learn more, visit www.zultys.com.

About ThinkTel
ThinkTel, a division of Distributel Communications Ltd., is a national provider of SIP-based voice, video, and data services catering to the SMB, enterprise and wholesale business segments. Backed by a carrier network footprint in over 800 cities across Canada, ThinkTel continually innovates to meet the demanding standards of Canada’s largest organizations such as Cancer Care Ontario, and Subaru.

ThinkTel is a proud Microsoft partner and the first and only Canadian company independently qualified by Microsoft’s standards to deliver SIP trunking to Lync & OCS R2. For more information, visit our website http://www.thinktel.ca or check out our blog http://blog.thinktel.ca.

Contact:
Jen Schimanke, Marketing Communications Specialist
ThinkTel Communications
Mobile: 1-780-239-3130
Email: jen@thinktel.ca

Zultys Solutions Recognized for Excellence in Serving Channel Partners

Admin — Sun, 18 Sep 2011 13:50:41 +0000

August 3, 2011

Business Solutions Magazine’s VAR Subscribers Name MX 6.0 and MX250 IP PBX to List of Best Channel Product

SUNNYVALE, CA–(Marketwire – Aug 1, 2011) – Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced it has been recognized with two awards from Business Solutions Magazine for Best Channel Product. Driven by feedback from the magazine’s VAR subscriber base, the awards laud the Zultys MX Release Version 6.0 and MX250 all-in-one IP PBX for superiority in features/functionality, reliability, ease of integration and upgrade, and ease in serviceability for VARs.

Beginning in mid-May, Business Solutions Magazine enlisted the help of its most active VAR subscribers, asking them for feedback on some of the most highly regarded channel products (as determined by a survey in January) in a range of technology categories. The VAR subscribers rated each of these products in richness of features/functionality, product reliability/durability, ease of integration, ease of upgrade and VAR’s ability to service the product easily. After 1,490 votes were cast, Zultys’ MX Release 6.0 and MX250 all-in-one IP PBX qualified as Best Channel Products in the UC and IP PBX technology categories, respectively, thanks to high scores in all areas.

“We’re honored that such a distinguished list of resellers considers our products to be among the best of the best in the industry,” said Neil Lichtman, chairman and CEO of Zultys. “This distinction is especially meaningful to us, as we dedicate a lot of effort to establishing and maintaining solid relationships with our valued channel partners. However, we realize that the recognition does not signify that we can now rest on our laurels; rather, our goal moving forward will be to continue to raise the bar in serving our partners.”

With enhanced, high-quality desktop video, exceptional mobility features, rich integration with Microsoft Outlook and Microsoft Exchange server, as well as integration with Salesforce.com, the Zultys MX Release Version 6.0 software sets yet another benchmark in the industry, merging innovation with reliability for businesses in every market segment.

The Zultys MX250 all-in-one IP PBX is a feature-rich, enterprise-class business IP telephony system that supports high-quality VoIP and UC services for up to 250 users on a single appliance and up to 128 locations and 10,000 users. Based on SIP open standards, it can easily support legacy phones and a wide range of SIP-based third-party devices to help companies more easily deploy the IP telephony system they need. Zultys products are fully supported and easy to deploy and maintain — just a few reasons why Zultys is consistently recognized as having the most channel-friendly products available.

A complete list of winners will be published in the August 2011 issue of Business Solutions Magazine, and online at http://bsminfo.com/. For more information about Zultys and its suite of products, please visit www.zultys.com.

Avaya Kills Off Nortel & Mitel Abandons the Under-100 User Market

Admin — Mon, 12 Sep 2011 21:45:29 +0000

There are big changes roiling the waters of the telecommunications market.Nortel is dead, what has been suspected is now confirmed. As reported in The Telecom Blog, Avaya has announced it is killing off the Nortel flagship BMC phone system and retiring all support for what was once one of the world’s most widely sold business phone systems. The product line will be terminated in 2012, and by 2015 all support for the Nortel system will have been completely ended.Mitel is in the throes of a painful restructuring and has decided to abandon the under-100 user market — the “S” in SMB. It announced recently that it will focus its products and support on the mid-size and enterprise market from 100-2,500 users. As their new CEO Richard McBee told Channel Reseller News, Mitel views the “S” in SMB as just a “financial transaction” as opposed to a market that requires more personal attention and “best in breed” solutions.Really? Here at Zultys we think every customer is valuable and deserves a “best in breed” solution — especially when the “S” in SMB comprises over 80% of the businesses in North America and other markets! Zultys’ flexible solutions cover the full range of company needs, from 1-10,000 users.

Regards,
Zultys Marketing

Zultys Solutions Recognized for Excellence in Serving Channel Partners

Admin — Mon, 12 Sep 2011 21:12:20 +0000

FOR IMMEDIATE RELEASE

Business Solutions Magazine‘s VAR Subscribers
Name MX 6.0 and MX250 IP PBX to List of Best Channel Products

SUNNYVALE, Calif., August 1, 2011 – Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced it has been recognized with two awards from Business Solutions Magazine for Best Channel Product. Driven by feedback from the magazine’s VAR subscriber base, the awards laud the Zultys MX Release Version 6.0 and MX250 all-in-one IP PBX for superiority in features/functionality, reliability, ease of integration and upgrade, and ease in serviceability for VARs.

A complete list of winners will be published in the August 2011 issue of Business Solutions Magazine, and online at http://bsminfo.com/. For more information about Zultys and its suite of products, please visit www.zultys.com.

About Zultys
Zultys is a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively. It is the only company to provide an all-in-one IP business phone system that integrates voice, video, data and Zultys UC mobility. Zultys is reliable and scalable, delivering an immediate ROI by fully integrating business communications.

For small to medium enterprises, Zultys delivers a powerful, feature-rich communication system that is easy to use. For our channel partners, Zultys ensures customer satisfaction by delivering a fully supported solution that is easy to deploy and maintain.

Zultys is headquartered in Silicon Valley with offices around the world. To learn more, visit www.zultys.com.

Contacts:
Jennifer Rivera, BOCA Communications
415-738-7718
zultys@bocacommunications.com

Zultys for All Your Business Needs

Admin — Mon, 12 Sep 2011 18:47:41 +0000

ZULTYS is a premier provider of innovative Unified Communications solutions that empower businesses to collaborate effectively. It is the only company to provide an all-in-one IP business phone systemthat integrates voice, video, data and mobility. ZULTYS is reliable and scalable, delivering an immediate ROI by fully integrating business communications.

ZULTYS is headquartered in Silicon Valley with offices around the world. To learn more, visit www.ZULTYS.com

Zultys Lands Award for Contact Center Excellence

Admin — Mon, 05 Sep 2011 22:49:25 +0000

FOR IMMEDIATE RELEASE

Customer Interaction Solutions Magazine Recognizes Zultys’ Contact Center Solutions
with 2011 IP Contact Center Technology Pioneer Award

SUNNYVALE, Calif., August 3, 2011—Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced that TMC has recognized Zultys’ contact center solutions with a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions. The 2011 IP Contact Center Technology Pioneer Award acknowledges companies that have produced an innovative, successful IP contact center product or service. With these criteria in mind, Zultys’ contact center solutions stood out among its competition.

Flexible, scalable and easy to use, Zultys’ contact center solutions fulfill a range of customer service and contact center needs, from high-capacity customer service operations across multiple locations to a company’s day-to-day call and front-office demands. Used with the Zultys MX family of IP PBXs, Zultys’ Contact Center software is robust and affordable for any size contact center, whether at a single site or many, locally or globally. The solution features customized reporting tools to aid supervisors in improving productivity, efficiency and customer service at the center; call attached data, call recording, Web dial and integration with third-party CRM applications to ensure agent efficiency and quality; and a standard, companywide user interface to enable agents and supervisors to seamlessly handle overflow and priority calls.

“We are honored to receive this accolade from such an established and well-regarded publication,” said Steven Francis, chief sales and marketing officer at Zultys. “The award underscores our innovation in IP and contact center technology, as well as our strong reputation in the industry. We look forward to continuing to bring state-of-the-art, unique solutions to market that empower businesses to collaborate effectively.”

“Technology is the key to the success of any call center. This award program acknowledges the achievers in the advancement of call center technology and distinguishes the best in the IP contact center technology,” said Rich Tehrani, CEO, TMC. “TMC is pleased to honor Zultys with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high-quality and advanced applications.”

Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July 2011 issue of Customer Interaction Solutions magazine. For more information please visit www.tmcnet.com.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by 2 million unique visitors each month, is the leading source of news and articles for the communications and technology industries.

TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

Zultys is headquartered in Silicon Valley with offices around the world. To learn more, visit www.zultys.com.

Contacts:
Jennifer Rivera, BOCA Communications
415-738-7718
zultys@bocacommunications.com

Jan Pierret, Marketing Manager, TMC
203-852-6800, ext. 228
jpierret@tmcnet.com

Phone Systems Atlanta

Unified Communications Lays Foundation for Business Growth

Zultys Optimizes Collaboration for Today’s Distributed Workforce

Companies Flock to Unified Communications Solution to Enable Real-time Collaboration, Stay Productive and Cut Costs

ThinkTel’s SIP Trunking Solution Earns Certification for Zultys IP Phone Systems

Customers using Zultys MX product line to enjoy top-tier voice over SIP with fewer points of failure

Zultys Solutions Recognized for Excellence in Serving Channel Partners

Avaya Kills Off Nortel & Mitel Abandons the Under-100 User Market

Zultys Solutions Recognized for Excellence in Serving Channel Partners

Business Solutions Magazine‘s VAR Subscribers Name MX 6.0 and MX250 IP PBX to List of Best Channel Products

Zultys for All Your Business Needs

Zultys Lands Award for Contact Center Excellence

Business Solutions Magazine‘s VAR Subscribers
Name MX 6.0 and MX250 IP PBX to List of Best Channel Products