Customer Success Stories
To Whom It May Concern,
I have recommended DataTel360 to a couple of my Clients both Large Enterprise (Graphic Packaging Intl’) and Small Business (Mid-State RV in Byron, GA). We have successfully implemented the Zultys system at these locations over the last 8 years. As we are quite happy with the cost savings and reliability of these systems they have recommended, the key to our success has been the excellent Customer Service we have received from DataTel360 from beginning to end of each Customer install.
They have been critical in not only dealing directly with Zultys on our behalf for issues that arise over time but especially in respect to helping with both the initial install project as well as routine preventative maintenance throughout the course of each systems lifecycle. Their expertise in many areas have been a proven asset to the success of our Projects.
Just recently, this was confirmed as they were a HUGE help when we implemented the new VOIP system to replace our older Avaya PBX at a 24/7 Converting Facility while also relocating the entire MDF (Data Center). DataTel360 was able to work with multiple Service Providers and report to me daily to ensure the “cut-over” went off without a hitch so I could focus on the network infrastructure SLAs. We were able to minimize the original projected downtime to less than half! This saved us a great deal of additional effort due to his vast background in the Voice/Telco field. I have not been able to find another Company with their level of Customer Support without all the fees and charges that normally accompany this level of service. They have always been willing to work with each Customer to find a solution that fits each environment from Standard offices to Production areas.
With that said, writing a recommendation is for DataTel360 is not only a pleasure but the least I could do to say Thank You!
If you have any questions or concerns, please feel free to contact me from my information below.
Thanks,
Gavin Wilson
Owner / Senior Systems Administrator
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Dear Michael,
In regards to your request for letter of business reference, I am glad to help you.
I have been doing business with Michael Kirchhoff since the late 1980’s when we obtained our first digital voice mail system from him. Since then Michael and D360 have been providing with us with voice and messaging systems and software.
The Zultys MX250 VOIP PBX system that we purchased several years ago has been instrumental in our ability to grow our business. With Michael’s expertise, we have been able to take advantage of the system’s capabilities to seamlessly integrate two acquisitions in the past eighteen months and we are now taking on a third acquisition. We could not have accomplished this without Michael’s guidance.
Michael has been excellent at helping us with issues between us and our ISP/Telecom provider. When things began to be a finger pointing exercise, Michael was able to bring his technical expertise to bear to get to the bottom of the problem and get resolution. Michael has always been willing to be on-site after hours when changing from one ISP to another to insure that everything was working properly.
Michael and D360 have always been prompt and diligent with request for new service and capabilities. MySupplies has felt very comfortable with recommending our customers and business associates to D360 for it’s IT and telecom services needs.
Sincerely,
Matt Freeman
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Dear Michael,
This follows your recent request for a reference I am happy to do so and our business relationship is summarized below.
As you know, we first began working with D360 when we moved our office and upgraded our telephone and network system. I was very impressed because I specifically remember you coming over after business hours and working into the evening to insure that the transition was seamless. It was seamless and my law firm was up and running the next Monday morning.
Further, you will recall that the hard drive on our server failed last Summer. D360′s response was very prompt and nearly immediate. By the end of the afternoon, we were back on line with a patched system while Michael took lead on having the information on our hard drive recovered. By the end of the week, Michael had been able to retrieve almost all of the lost data and had our system upgraded with the most current updates and back-up systems.
Finally, in early August, the phone/internet provider’s service to our firm had sporadic failures (probably due to an update that was not compatible with our system). When the phone/internet provider was largely non-responsive, Michael took lead on pressing that company to properly address and remedy the failure. Once again, he was at our office after hours and even met a technician from the phone/internet provider on site a second day to ensure the problem was resolved.
In sum, D360 delivered its services and products as promised, and, has always been there to assist with troubleshooting difficulties when they arose… Even when such difficulties had nothing to do with the original scope of work. My experience with Michael and D360 has been nothing short of exemplary and I recommend them without reservation.
With Respect, I am,
James K. Creasy
Attorney at Law
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Datatel 360 has been an irreplaceable partner in the world of digital phones and VOIP. As a local IT business owner, having access to the knowledge and resources of D360 can’t be put into words. It is like I have my own VOIP specialist on-hand anytime I need them. I am consistently able to rely on the 360 team to match my hours (meaning answering emails at 10 PM on a Friday night), as well as provide me with the information I need to bring my customers quality service and products.
The whole team over at D360 is there to help when I need it, or there to make me a solid proposal for a client who needs a new system. I know that if I pick up the phone, send an email, or send smoke signals their way I will have my answer promptly.
With Michael’s and Marsie’s help, we have been able to bring high-end digital phone systems to local small businesses, as well as a multitude of city buildings in the area. If my engineers have a question, they call Michael – he’s the man with the answers.
Good luck in your endeavors,
Bill Osborne
President,
Go PC LLC
